MEGAHUE.COM REFUND AND RETURNS POLICY
LAST UPDATED: February 5, 2026
RETURNS, EXCHANGES, CANCELLATIONS AND REFUNDS
At Megahue, we are very proud of our exclusive art designs and premium quality productions. We offer you only the very best artwork both digitally and in custom made to order physical form. As a commitment to our loyal customers all over the world, we assure you of the highest level of service at all times.
All our orders are custom-made, on-demand. When you order one of our posters, prints, framed art, canvases, aluminum or acrylic works they are all made specifically just for you. Therefore, we are unable to accept returns, exchanges or cancellations. In addition, legislation including the European Union 14 day cooling off period for online purchases excludes custom-made items and these items are not entitled to a refund, exchange or cancellation.
Please contact us with any questions at [email protected].
DAMAGES AND OTHER ISSUES
Your artwork is packaged with the greatest of care and therefore we do our best to ensure your items arrive in perfect condition. However, occasionally accidents happen during transit and items don’t arrive as they should. Please inspect your order immediately upon delivery and contact us in the unlikely event that an item is damaged or if you received the wrong item, so that we can evaluate the issue and resolve it for you.
Our policy is to replace any item damaged in transit or if you received a different item than what you ordered. All claims of damaged or incorrect items must be made in writing by email to [email protected] within 14 days of delivery. In your email please include photos of both the damaged or incorrectly delivered item AND the packaging it arrived in so that we can arrange a replacement as soon as possible. Please also include your name, address, phone number and order number in your email.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
INCORRECT ADDRESS OR UNCLAIMED DELIVERIES
Any order unclaimed, returned to us ‘undeliverable’ or lost due to an incorrect address, or returned to us due to unpaid custom duties or taxes is not refundable for the reasons outlined above. Any additional shipping charges due to unsuccessful delivery attempts, unclaimed deliveries or returned to sender are additional and must be paid by you before re-shipping. We will contact you if we receive any returned orders to arrange re-shipping.
Please note that we will only keep unclaimed or undeliverable returned items for 14 days after which time they will be recycled. Please always triple-check your delivery address before completing your order as once your order is entered it cannot be changed.
DIGITAL DOWNLOADS
There are no returns, exchanges, cancellations or refunds on any digital download purchases.
For further details regarding the legal aspects of the megahue.com website please read the following:
– Terms and Conditions to understand how we govern the use of the megahue.com website.
– Privacy Policy to understand how we are committed to ensuring your privacy while using the megahue.com website and how we collect, use, disclose, transfer, and store your information.
– Cookies Policy to understand how we use cookies and similar technologies to provide, improve, promote and protect our services.
– Digital Millennium Copyright Act to understand how the DMCA expanded existing copyright laws to address issues created by new technology and how we protect content.
– General Data Protection Regulation (GDPR) to understand the EU’s comprehensive data privacy laws.
– California Consumer Privacy Act (CCPA) to understand this state statute and how it’s intended to enhance privacy rights and consumer protection for residents of California, United States of America.
– Accessibility to understand how we are committed to making the megahue.com website usable by all people, including those with disabilities by meeting or exceeding the requirements of the Web Content Accessibility Guideline 2.1 Level A/AA (WCAG 2/.1 A/AA) thus making the site an equal experience for all.
– Shipping and Delivery Policy to understand where we ship and deliver to, the costs associated with shipping, any additional costs and any issues that may impede shipment.