Frequently Asked Questions (FAQs)

Protecting your private data is our highest priority. We provide high-level protection through SSL (Secure Socket Layer). This advanced system is designed to encrypt private data so that it can be transmitted safely and securely over the internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). Our security system also meets the rigorous security requirements of the Payment Card Industry Data Security Standard (PCI DSS). As part of the order process, megahue.com will ask for your name, shipping/billing address, email, phone number, and your credit/debit (or another payment type) information. This information will only be used for the purchase transaction and will never be given out to other businesses or third-parties.

Please refer to the following policies for more information:
– Terms and Conditions to understand how we govern the use of the megahue.com website.

– Privacy Policy to understand how we are committed to ensuring your privacy while using the megahue.com website and how we collect, use, disclose, transfer, and store your information.

Please refer to the following policy: California Consumer Privacy Act (CCPA) to understand this state statute and how it’s intended to enhance privacy rights and consumer protection for residents of California, United States of America.

Please refer to the following policy: General Data Protection Regulation (GDPR) to understand the EU’s comprehensive data privacy laws.

Yes, please see the following policy for further details: Accessibility to understand how we are committed to making the megahue.com website usable by all people, including those with disabilities by meeting or exceeding the requirements of the Web Content Accessibility Guideline 2.1 Level A/AA (WCAG 2/.1 A/AA) thus making the site an equal experience for all.

Please refer to the following policy: Cookies Policy to understand how we use cookies and similar technologies to provide, improve, promote and protect our services.

Please refer to the following policy: Digital Millennium Copyright Act to understand how the DMCA expanded existing copyright laws to address issues created by new technology and how we protect content.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Our digital downloads come in five standard sizes: (1) 2″x3″ Ratio File, (2) 3″x4″ Ratio File, (3) 4″x5″ Ratio File, (4) 11″x14″ File.  Each of these files can print numerous size artworks. For futher details on specific artwork sizes per ratio file click here: Digital Downloads.  

It’s easy! Shop our gift card page, select the gift card amount, enter the recipient’s email, add to cart then checkout. The gift card is sent electronically the same day to the recipient’s email address.

Email us at [email protected] to inquiry about your gift card balance.

Please refer to the following policy: Refund & Returns Policy to understand when and if we offer refunds, exchanges, returns or cancellations on our custom artwork.

Please refer to the following policy: Shipping and Delivery Policy to understand where we ship and deliver to, the costs associated with shipping, any additional costs and any issues that may impede shipment.

Refer to gelato

ESTIMATED DELIVERY TIMES
United Kingdom: 3-5 business days
United States: 4-7 business days
European Union: 2-10 business days
Australia: 4-10 business days
Canada: 4-8 business days
Rest of World: 3-15 business days

Yes, we offer express shipping and this option is available when you are checking out.

Shipping costs are calculated on the cart and checkout pages using your specific product specifications. However, when you spend over $69 on our artwork you will receive free shipping!

In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team by email at [email protected] for next steps.

We combine similar items in one shipment subject to the processing times of all items in the shipment (see processing & delivery times). If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. Contact our customer support team directly by email at [email protected].

Unfortunately, we are not able to ship to P.O. Boxes.

Any order unclaimed, returned to us ‘undeliverable’ or lost due to an incorrect address, or returned to us due to unpaid custom duties or taxes is not refundable for the reasons outlined above. Any additional shipping charges due to unsuccessful delivery attempts, unclaimed deliveries or returned to sender are additional and must be paid by you before re-shipping. We will contact you if we receive any returned orders to arrange re-shipping.

Please note that we will only keep unclaimed or undeliverable returned items for 14 days after which time they will be recycled.  Please always triple-check your delivery address before completing your order as once your order is entered it cannot be changed.

Add the product(s) you wish to order in your shopping cart by clicking on the “Add to Cart” button located next to the product image. When you’re ready to complete your order, click “Continue Checkout” from within your cart and follow the instructions.

You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we will send you a confirmation email that includes a tracking number. Please use the following link: Track Your Order

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay and Google Pay.

Unfortunately, due to the nature of digital downloads and our custom made to order, print on demand physical artwork we are unable to cancel an order once it is placed. We are also unable to add additional items to existing orders or substitute individual items.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

please see our Size Guide for specific details.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Due to the custom made to order, print on demand nature of our products we are unable to offer exchanges.

All products sold on our website are either digital downloads or custom made to order, print on demand designs, therefore we are unable to offer refunds as each piece of art is made specifically for you.

Yes, we can definitely customize the size of any artwork on our site to your specifications. Please contact us on our Contact Us page or email us directly at [email protected].

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

In most cases your credit card will be charged immediately after order submission.

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or actual prints may vary slightly from the image in the product listing.  We offer numerous size variations for almost every piece of art we sell.  Because of normal resizing when creating different size ratios like 4×5, 2×3, 3×4, etc. there may be cropping/elimination or addition of image details in the artwork you order.  Typically, all our product listing images are displayed in the A series standardized, international system of paper sizes defined by the ISO 216 standard.  Any adjustments to meet your specific size ratio are made using these standard size originals.  If you have any question or are unsure how your specific size will look please contact us prior to placing your order on our Contact Us page or by email at [email protected].

We verify the dimensions of all images on our site. However, industry standard sizes can vary slightly up to (1½”) once printed.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

We ask that you thoroughly inspect your artwork immediately upon delivery. Our artwork is packaged with the utmost care, however there are rare occassions when things happen during transit and damage occurs. Also, there are instances when you may receive the incorrect item. Both of these issues need to be communicated to us in writing by email at: [email protected] within 14 days of delivery.  Please provide us photos of the damage or incorrect item along with the damaged packaging.

You will receive an automated order confirmation upon successful completion and submission of your order and payment details. This confirmation is typically instantaneously, however there could be delays with email servers. In rare instances it may take several minutes or hours to receive a confirmation. Also, be sure to check your spam or junk folder as the confirmation may have went there. However, if you still have not received an order confirmation please contact us by email at: [email protected] and we can confirm whether the order went through or not. But please do not resubmit your original order.

Unfortunately we cannot change the delivery address once an order is submitted. To ensure we meet your delivery expectations we orders are processed as soon as they come in. Therefore, we ask that you triple-check your delivery address and all order information details before submitting to avoid issues and additional costs or delays.

We only allow payments to be made in United States Dollars $.   

Yes, any VAT, custom fees or import taxes are the customer’s responsibility and are separate from the item purchase price and any applicable shipping charges that are charged by us.

Please send us an email at [email protected] or through our Contact Us page and we will do our best to help with this issue.

If your discount code isn’t working, please double-check the spelling to ensure it’s entered correctly. Also, verify if there is an expiration date for the code. If everything seems correct and the code is still not working, please reach out to us so we can help you either through our Contact Us page or email us at [email protected].

We are always looking to make new connections and relationships with artists all over the world.  We would love the opportunity to review your portfolio and discuss whether it would be a good fit for our site.  Please submit your portfolio to us at: i[email protected].